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Frequently Asked Questions

Please see delivery details page for full information of any free delivery offer if applicable. Discount code will be required to be entered at time of checkout.

When you checkout you’ll be asked for any valid discount codes.

If you’re order hasn’t arrived and you expected it to already, we’re sure it’ll be with you shortly. You can choose to track your order by clicking on our order tracking page and entering your tracking number.

Sadly, at the moment we only ship to the same address a payment method is registered to for security purposes.

You have 60 days from the date of deliver to return any unwanted orders. Please see our returns page for full details and how to do this.

We’re committed to bringing you the very best value for money. We’ll match our key competitors’ prices for any of our products being delivered in the UK. For full T&Cs and how to request a price match please see our price match page.

If for any reason there is any issue with your order/products please contact us as soon as this is discovered. Please contact us with your order number, a brief description of the issue and how it was discovered, along with an image illustrating the issue. Once we have the above we can begin to investigate and work to a solution as soon as possible.

All cycles will come somewhat flat packed requiring minimal tools to put them together. However, for a fee we can have the bike pre-built for you and you’d simply need to install the pedals and turn the handlebars and it will be built after arrival.

If possible, do not sign for an order where the package is damaged on arrival. If you have taken delivery of the order, don’t worry. Simply take pictures of the damage and please contact us, we’ll help get you sorted.


We dispatch up to 4pm Monday to Friday and up to 2pm Saturday with the Royal Mail. Courier times vary. 

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