Topeak Backloader

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***CLOSED FOR CHRISTMAS*** ***NEXT ORDER DISPATCH 27th DECEMBER 2024*** ***Customer service as normal / we aim to reply within 24 hours, see contact page for details***. Order Dispatch: All orders placed before 11:00am Monday to Friday (Excluding Bank Holidays) are shipped the same day where possible. Any orders placed after 11:00am Friday will be shipped the following working day (Monday). Unless the next day is a Bank Holiday, else they will ship the following working day.

Shipping Locations: UK Only. No International shipping available.

'Royal Mail 1st Class - ‘Aims to deliver the next working day, including Saturdays’ (excluding Bank Holidays) from £3.95 

'Royal Mail 2nd Class - ‘Delivery in two to three working days, including Saturdays’ (excluding Bank Holidays) from £2.95

(Directly quoted from the Royal Mail)

Please Note: any reference to 'Royal Mail 24™' and 'Royal Mail 48™' are Official Royal Mail Service names and should not be interpreted as '24 Hour Delivery' and '48 Hour Delivery'.

All orders are sent using either a Signature service (for high value orders) or Tracked Click & Drop for all other others to give you added peace of mind.

Where a fully tracked service is used, the tracking reference will be emailed to you the same day of shipping.

*Special Offers / 'Free Shipping' offers - When running a free shipping offer the default service used will be Royal Mail 2nd Class as per above unless otherwise stated. Any discount codes used for 'Free Shipping' must be applied at time of checkout and will not automatically be applied.

Please note: if/when any Industrial Action takes place with the Postal Services, orders will be dispatched at the next available opportunity when services resume.

In some cases same day dispatch may not be possible for high volume orders due to stock availability.

Express shipping option relates to the selection of Royal Mail 1st Class.

For Larger Consignments:

For larger tyre orders (Mobility Scooter Tyres / Powered Wheelchair Tyres / etc) delivery will likely be via a Next Day / 24 Hour Courier due to their heavier / bulky nature. Please note the cut off time for orders being placed and dispatched the same day may be 12pm.

NOTE:

Forwarding Companies: We reserve the right to cancel any order where a forwarding company address is used.

Temporary Address: Also, we reserve the right to cancel any orders where a temporary address is being used (e.g hotel, B&B, caravan park, etc).

Incorrect Address: If a buyer uses an incorrect address at the time of placing an order and their order is unable to be delivered due to this incorrect or incomplete address; any applicable refund will be less the outgoing P&P paid by the buyer. We will of course try to identify any obvious address errors and we will contact you for confirmation. Your order will be held until your confirmation.

You are welcome to return your order within 90 days of receipt of the item in the original and unopened condition. Return postage costs are at the buyer’s expense.

If in the unlikely event there is an issue with either; orders in transit, item received not what was ordered, item damaged or defective, or you feel it was not consistent with our advertising representation, please contact us ASAP, ideally via email (this is for easy buyer and seller reference).

We take any issue seriously and consistently resolve any matter fully, swiftly and to your utmost satisfaction. Please note: 'Clearance' items are sadly not returnable if you change your mind / order incorrectly.

Note: Buyer’s are responsible for the safe return of the items and bare all postage costs in the event of an ordering error or change of mind.

Please contact us via email to arrange a return. Please note: items marked / described as "CLEARANCE" (as per the product title and stated in the product description) are limited to standard 14 day returns / distance selling right to cancel period, not extended 90 day returns period in the case of a change of mind / purchasing mistake.

In addition; any items that have had their packaging seals broken or have been fitted / used are not returnable. For any item that has been fitted / used and returned; we cannot provide a refund and it will be at your own expense to arrange for the items to be collected/re-delivered from us. We reserve the right to inspect returned items and determine whether they are in their original condition. Note: Buyer’s are responsible for the safe return of the items and bare all postage costs in the event of an ordering error or change of mind.

DO NOT RETURN ANY ITEM WITHOUT PRIOR AUTHORISATION, ELSE IT WILL BE REFUSED.